Frequently Asked Questions
Everything you need to know about our natural soaps and skincare.
Are your products 100% natural?
Yes, we are committed to using only 100% natural ingredients. We use simple, nourishing components like essential oils, beeswax, and plant-based butters, and we never use synthetic fragrances, sulfates, or parabens.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within Canada and the USA usually takes 3-7 business days, depending on your location.
What is your return policy?
We want you to love your products. If you are not completely satisfied, you can return your items within 30 days of purchase for a full refund or exchange, provided they are in their original condition.
Do you test your products on animals?
Absolutely not. We are a cruelty-free company. We test our products on ourselves, our families, and our friends, but never on animals.
Is your packaging eco-friendly?
Sustainability is at our core. We use recyclable or compostable packaging whenever possible and offer a 'refill' program in our retail stores to reduce plastic waste.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.